Blog

Another weekend and another round of “working short.”  How many times have you heard that or had to respond to that statement? The mere words are enough to send shudders down the spines of even the staunchest assisted living director.  And the term “short staffed” certainly causes anxiety and stress for residents and their concerned […]

We’ve all heard it – we’ve all said it: “I have an open door policy.” “You need to have an open door policy.” “An open door policy is the best.” But is it? One of our roles as consultants is to ask provocative questions and to challenge the status quo. Somewhere along the way, the […]